Send us an email
Due to the tremendous volume of phone calls we receive, the fastest way of reaching us is via email.  Though we receive hundreds of emails every day, the benefit of a small to mid size company like ours, is that we treat each customer's request as if it were the only one we received. Please reach us at
customercare@mymiraclebaby.com

Volume Discounts, Wholesale Inquiries & Drop Ship Program
We can offer special pricing for volume purchases and special drop ship rates for resellers.  Both types of customers are welcome! We also offer an affiliate program.

Order Status
Typical shipping is 5-8 days from receipt of order, though we continually strive to get orders out sooner. Business is booming and on occasion we get backlogged and orders make take as long as 10-12 days.  We work around the clock to get orders out as fast as possible. If you must know where in the process an order is, please send us your name and order # and we will give you an update. Please allow extra time for international orders, personalized or custom items.

RUSH Orders
If you have an event, please let us know so together we can determine the best option to ensure timely delivery to meet your date. Often we can 2 day "RED" the order to you at a nominal fee. Want to guarantee delivery when it less than 7 days before the event? Select express shipping. Those orders get the assigned highest priority and given immediate attention.

Problem with Your Order
We constantly work hard to make sure mistakes don't happen though occasionally we make an error. Please let us know and we will always do our best to make it right.

Product Questions
We now offer 2,300 items. We do our best to get the information you need and will contact the supplier when necessary. Please be as detailed as possible when writing so we can get you the answer you need as quickly as possible.

Comments, concerns and suggestions
Go ahead. We can take it. But we do try to live by the golden rule. We will do cartwheels for you to make things right if there is the slightest error or you are unhappy for any reason. We do ask that you keep in mind that there is a live person on the other end of the computer who's truly to do everything possible to exceed your expectations.

Praise and Good News!
Please do keep inspiring us. We receive the sweetest emails from our customers. Its people like you--who make people like us--LOVE what we do for a living. Keep those cards and letters coming!

Meet our Favorite Customers.
Love shopping with us?  Tell us why. Our customer retention is one of the highest in the industry. A photo of your child is most welcome and with your permission we'd love to publish your comments and photo.
See Our Favorite Customers

Miracle Baby Stories.
Want to submit your miracle story? Please
 
complete this short formand send a photo to us at customercare@mymiraclebaby.com. If you submit a verifiable story, we'll send you a $10 gift certificate to thank you for sharing and to make you a part of the miracle family! Stories may be edited.

Link Exchanges
Please feel free to contact me if you are interested in exchanging links. Send me your text link or banner and we will post it in exchange for a reciprocal link. Contact me if you'd like to discuss "prominent placement." You will appear in our Mama's Mall.

Coupons & Discounts
Join our mailing list to receive coupons and special notifications? Its simple: your information will not be shared with anyone outside the "miracle family" and you'll save a bundle!

Unsubscribe from Our Mailing List:
When the email announcement comes in; please use the "safe unsubscribe"  link at the bottom of the email blast.

Technical Difficulties/Glitches
Please notify us in you are having difficulty using the site, get am error message, encounter a "glitch" or broken link or just to tell us about a feature or function that needs improving. Reporting any of these, may entitle you to a discount coupon as a small way of saying thanks.

IMPORTANT:
If your shopping bag has disappeared you may be using a browser that does not have "cookies enabled." Please be sure to go to your task bar and select internet tools and options to enable cookies.