Serving More Than
22,000 Customers since 2001
The mission of My Miracle Baby.com,
Inc. is to provide you with the highest quality children’s clothing and
newborn baby gifts at prices that will bring you back again and again.
We have been growing at a dramatic rate since we opened in 2001 and by
2003 incorporated. We stock approximately 2,500 quality items and do
our very best to take excellent care of our customers! As a result of
our commitment to customer care, we have one of the highest loyalty
rates in the industry. Our goal is quite clear: Provide you with a
simple and pleasing shopping experience. We do that by providing the
ease of a large online web store with the comfort and convenience of
your favorite local store.
Technical Difficulties/Glitches
Please notify us in you are having difficulty using the site, get an error
message, encounter a "glitch" or broken link or just to tell us about a
feature or function that needs improving. Reporting any of these, may
entitle you to a discount on your next purchase.
Placing An Order
Orders may be placed on
line 24 hours a day/7 days a week. You may also phone in an order to:
1-800-342-2509. Should you go to voicemail, please leave a message and
your call will be returned as soon as we are able.
Contacting
Us
Calls are answered during business hours: 10-4pm central
standard time. Your call will be returned as quickly as
possible. However, as a web-based company, the fastest
way to reach us is via email at:
customercare@mymiraclebaby.com.
Best Way to Reach My Miracle Baby.com,
Inc.
Due
to the tremendous volume of phone calls we receive, the fastest
way of reaching us is via email. Though we receive
hundreds of emails every day, the benefit of a small to
mid size company like ours, is that we treat each customer's
request as if it were the only one we received. Please
reach us at
customercare@mymiraclebaby.com
Secure & Safe Shopping at My Miracle Baby.com Shop
with Confidence. My Miracle Baby continually scores 100%
in safety and security with the Safe Shopping Network. All
credit card information is encrypted and credit card #s
cannot be viewed by employees. For details on the safe shopping
network:
Click Here
The ultimate
selection in baby, toddlers and children’s clothing at 40-70%
off retail. Newborn gifts and baby shower gifts at similar
savings. Our bargain bin is packed with clearance (bargain bin) items and our
baby boutique features upscale ensembles.
Company Information:
Year Started: 2001
Phone: (800) 342-2509
City/State: Nesconset, NY
About
the Scoring High
quality web sites earn high scores because they are
owned by business people who care about quality. The
web sites listed in the Safe Shopping Network have
been tested by us to help you decide which ones you
should shop at. You can see each web site's scores
by looking at the bars on the right side of each web
site listing. Higher bars mean higher scores and higher
scores mean these merchants are working hard to earn
your trust. We take the trouble to test and score
each web site for you. This provides you with objective
information from an objective source:
Safe Shopping Network.
My Miracle Baby Return Policy: Updated 1/1/06
For the best shopping experience,
please review our policies before making your purchase.
We strive to make your shopping experience a pleasant one
and want you to be pleased and come back often. Your business
is extremely valuable and we will always do our best to make
sure you are tickled with your purchase. However, recent abuse
of our former "no questions asked" return policy has forced
us to be more stringent in our requirements.
Terms of Returns While we very rarely
encounter the need for customer returns, we do want to work with you to
resolve any issue you may have. We accept items in their original and
unused condition for refund or exchange within 30 days of the
shipment date. Items must be in original packaging with all accessories
and tags intact. Clothing must be unworn and unwashed with all
tags attached. If an item has been worn or has been washed, it is not
eligible for a return. Returns that do not meet this criteria will be
sent back to the customer and a refund will not be issued.
Returns on suits and dresses are subject to a 15% restocking fee.
Orders for personalized and or custom made or handcrafted items cannot be canceled, returned, or exchanged under any circumstances. By placing your order on our site, you have agreed to our policies. Sorry but there are no exceptions to this policy.
Choosing Personalization
Choosing to personalize one of our products makes a great gift into a lasting one. We want to be sure that you are making the right choice and that you are happy with your purchase. Below is some information that will help you decide. Please keep in mind that personalized products cannot be returned.
Monogramming
A monogram is when the first letter of the last name is placed in the center and made larger than the other two letters. We ask that you write the initials as you would like them to be monogrammed. We will embroider the letters EXACTLY as you enter them so please double check to be sure the name is spelled correctly.
Embroidering Names
When choosing to embroider a child's name, simply enter the child's name the way you would like it to appear on the product. We will embroider the name with the first letter capitalized. It will be spelled exactly like you type it so double check to make sure that the name is spelled correctly.
The most important thing is to be sure to double check your choices before checking out. Personalized items cannot be returned so please be sure that your choices are correct!
Because each piece is personalized exactly to your specifications, please allow 1-2 weeks for delivery of personalized products.
Personalized items are not returnable under any circumstances.
Please order carefully and check the sizing.
There are no refunds or exchanges on personalized items.
Please double check the personalization because it will be done EXACTLY as you've provided it to us.
My Miracle Baby.com, Inc. does not
pay for the cost of shipping on returns.
Time
Frame
Returns must be received 30 days from the
date of the order or 15 dates after shipment (based on tracking data)
whichever is later. This allows time for backordered items that we did
not have in stock and were shipped at a later date.
Commitment to our
Loyal Customers As
you probably know, working with the public is rewarding
but at times can be challenging. So I offer you a gentle
suggestion: Treat us as you wish to be treated and we will
do cartwheels for you!
Return Authorization Request To
request a return, please contact us for a return
authorization number (RA). Please email us at:
customercare@mymiraclebaby.comand
include your name, your order # and reason for the
return. Once your return is approved a return
authorization number will be e-mailed to you with detailed
instructions for your return. Return shipping charges
are to be paid by the customer.
Sorry, but returns WILL NOT be
accepted without a return authorization number.
Packing & Shipping Return
Merchandise Returns must be sent using a traceable
method of shipping. We recommend using the USPS Postal Service with
priority shipping and delivery confirmation. UPS and Fed ex offer
similar services. To ensure full credit for your refund, please ship
using a tracking # and be sure to protect the item so it arrives in new
condition. Returns on suits and dresses are subject to a
15% restocking fee.
Exchanges We love to make an exchange for you or issue you a store
credit. Let us know and we can do that for you quickly and easily. The
customer is responsible for all shipping charges.
Holiday Items Holiday
items are not refundable. Please check with customer service
if you wish to make an exchange. Often we can work with
you on exchanges for holiday items.
Restocking Fee
Items returned due to refusal of delivery are subject to a 15%
restocking fee. Items that are not returnable may be
considered on a case by case basis. A restocking fee will be
imposed.
Payment of Refund
Refunds are made in the form of original
payment OR via My Miracle Baby company check--at the discretion of
Miracle Baby management.
Return Shipping Costs
If your return is approved, you will
receive the full purchase price of your merchandise less the shipping
costs. Sorry, but shipping costs are not refundable. Naturally,
if an error is made by My Miracle Baby we will gladly refund your
shipping costs as well.
Sorry, but personalized Items,
gift baskets, and gift sets are
not returnable under any circumstances.
Items Not Returnable While
most clothing items are returnable with no questions asked,
there are some items that are not returnable under any
circumstances.
Hair Accessories including hats,
caps, bows and headbands.
Special Occasion Dresses (You are
welcome to exchange sizes)
Boys Special Occasion Suits (You are
welcome to exchange sizes)
Christmas, Easter and Halloween Gifts
(please contact us for exceptions)
Halloween Costumes are not
returnable.
Baby Gear including AR Pillows, Primo
Bath tubs, potty seats.
Baby Gift Baskets and Gift
Collections.
Blankets and Lovies.
Custom made or special orders.
Clearance (Bargain Bin) Items.
Feeding &
Bath products.
All "Bargain Bin" and
Clearance (Bargain Bin) items are final sales only.
All other products may be returned and
are met with a 100% unconditional guarantee of the purchase price.
Thank you for your understanding and for your business!
Value
We do our best to make sure that our
products represent quality and good value. The owner is a stickler for
this because she wants to earn customers' trust and keep it. Similarly,
we steer clear of hype in our copy writing. We will not try and
oversell---we don't want our customers to be disappointed. It's even
better if they're even more pleased with their purchase than they
thought they'd be.
Satisfaction Guaranteed
We want to do more than meet your expectations—we want to exceed
them! If you are not tickled with your purchase
return it for a full refund
of your purchase price. We know there are web sites out there that are
questionable. And we know that many eBay sellers have the "once it leaves my
hands its not my responsibility" mentality. But we don't. It is our
responsibility to ensure your satisfaction from the time you place your
order until you have the merchandise in hand and are pleased. With the
exception of the items listed that are not returnable, we offer a money back
guarantee.
Cancellations Process Most orders are processed immediately.
Once an order has been processed, we are unable to cancel it. Email us
to find out the status of the order and we will do our very best to
accommodate your request. Unless you have received a "acknowledgement
of cancellation" reply from us, your order has been processed and we are
unable to cancel it. Special orders and personalized items are not
cancelable under any circumstances.
International Orders For the protection of credit card holders
as well as vendors, credit card issuers have increased security
requirements for Internet orders. Additional information may be
requested for processing International credit card orders, and
additional time may be required to ensure a safe transaction.
Any applicable customs, duties, fees or taxes are the responsibility
of the consignee in the destination country or the bill-to customer
on the order. Please do not request that we alter the value of the
order with the USPS. This is against the law and the request cannot
be honored.
We are unable to cancel international orders once they have been placed.
Returns for international orders items will not be accepted unless they are
returned using a traceable and insurable method of shipping.
ShippingTime
Frames
We ship
"best way" via USPS Priority Mail, USPS Parcel Post or UPS.
Standard shipping time for items in stock and not personalized
is between 4-7 days. Please be sure to calculate in the time for
the USPS to ship and delivery which is typically 2-4 days. Need
it in a hurry? Let us know and we can upgrade your shipping to
express for an additional charge. Just contact customer-care,
let us know and we'll do the rest.
Shipping timeframes are
not available on international orders. While orders are shipped airmail,
there are too many variables including the postal service in the US,
customs and the postal service in the other country for us to provide an
accurate time frame. In general, please allow at least 2-4 weeks for
delivery of your order.
Shipping Costs
US Order Total
US
48 Lower States
US
Alaska & Hawaii,
APO/FPO
Canada
Shipping
International
Shipping
US Express Shipping
1-2 Days
(If available)
$1.00 -
$25.00
5.95
7.95
7.95
21.95
19.95
$25.01 - $50.00
6.95
8.95
9.95
24.95
21.95
$50.01 - $75.00
7.95
9.95
11.95
28.00
24.95
$75.01 - $100.00
9.95
11.95
12.95
32.00
28.00
$100.01 - $150.00
12.95
14.95
16.95
36.00
32.00
$150.01 - $200.00
14.95
18.00
18.95
39.50
36.00
$200.01 - $300.00
10%
12%
15%
20%
20%
$300.01+
10%
12%
15%
25%
20%
USPS Express Mail
As a rule we do not
experience issues with the delivery of orders. However we do seem to
come up against issues on occasion regarding express mail shipping. To
be sure your expectations are met, please review the following when
selecting express mail as your shipping option.
USPS Express Mail refers to the method by which we ship
"express" packages. Time must be allowed for verifying
and processing the order, pulling and packaging your merchandise
and any other items you may have chosen including
personalization or gift wrap. Some items cannot be shipped
express mail under any circumstances. Some items that are custom
or personalized may not have the option available. Out of stock
items cannot be sent express. If you are not sure, please
contact us and we can give you the latest information.
Express Shipping does not mean it will arrive tomorrow. My
Miracle Baby.com ships USPS Express Mail when "express shipping"
is chosen and paid for by the customer. The order must be
processed, pulled, packed and shipped. USPS Express mail
typically is over-night shipping to major metro cities as
determined by the US post office. If the package can not be
delivered overnight, it will arrive in 2 days after it has
left our facility. Whether it is 1 of 2 days, the USPS
considers that express mail. We have no control or influence
over how fast the package will arrive from when it leaves our
facility. Packages are not shipped on Saturday, Sunday and holidays.
Although
we may "waive the signature requirement" your local postman--and not
us--determines whether he can leave the package if there is no one to
sign for it. If he chooses NOT to leave the package it is because he
does not believe the location is secure. Instead he will leave a
notification which explains your options (re-delivered or pick up at
post office). If you do not respond to this notice, the package will be
returned to me. 2 and only 2 attempts will be made to deliver your
express package by your postman.
If My
Miracle Baby.com pays to have your package express mailed to you and it
is not claimed, picked up or is otherwise returned to me for any reason,
you will be responsible for the shipping charges. If the package needs
to be reshipped you will also be responsible for those charges.
Express Shipping Fee
Refund - Please be aware that express shipping charges are not
refundable under any circumstances. We will ship your order out as
quickly as possible but cannot and will not make guarantees for the
postal service. Express shipping is an optional service and does not
guarantee the arrival of any order. If your order is shipped express
mail, you will be charged the express mail rate regardless of when the
package arrives.
It seems
when the customer needs the package the fastest and we rush to meet
their needs, the terms and conditions of the USPS can sometimes
frustrate both parties. We do our very best to get the package out the
door as quickly as possible. Once it leaves though, we have as much
power over its journey as you do.
Sending a Gift When you wish to send a
gift, just include the gift recipients "ship to" information on your
order. We will automatically remove all pricing and paper work from the
order.
We will wrap your
gift for $2.95 additional. Please notify us when you checkout.
Include your message and we’ll add a gift card at no additional
charge. Don’t forget to add the recipient’s name, address and
telephone number.
Privacy Policy
My Miracle
Baby.com, Inc. PRIVACY STATEMENT
Information
Collection and Use of Data My Miracle Baby will not sell, share, or rent information
obtained from this site. We value our customers privacy and our mailing
list is kept strictly confidential.
My
Miracle Baby offers several opportunities for visitors
to register their account information as well as sign
up for online mailings and online resources.
Our customers may opt-in, opt-out or change preferences
via a link in the footer of most email messages. These
options are made available when you sign-up for our
email lists and in email messages delivered from our
company. Alternatively, you may email us at
customercare@mymiraclebaby.com
Sharing and
Usage We will never share, sell, or rent your personal
information with third parties. Period.
Use of Web
Technologies The use of cookies-- a piece of information that our
websites provide to your browser when you visit our sites--allows us
to verify the login status of customers, maintain previously
selected items in your shopping basket, track point of entry to
point of registration for those users participating in our affiliate
signup programs, and to track and measure the success of a
particular marketing campaign by tracking the coupon codes used for
a discount or promotion. If a customer "disable cookies" items will
not remain in your shopping cart and when you go to add the next
item, the first one will no longer be in the basket.
You are
welcome to place your order by phone by calling 800-342-2509 and
leaving your name, phone number and the best time to reach you. You
may also fax your order or send it by mail using
this form.
Please fax it
to 1-800-342-2509 OR send it by US mail to: My Miracle Baby, PO Box
789, Nesconset NY 11767. Please be sure to add the appropriate
shipping charges which are
outlined here
We Want to Protect Our Tiniest
Customers
If you are in the market for children's clothing and accessories,
please take a minute to educate yourself about products that have
been recalled by the U.S. Consumer Product Safety Commission by
clicking here.
This information
is provided for all listings in this category, and it in no way
implies anything about the children's clothing we offer at My
Miracle Baby.com, Inc. or any other product sold through our
site. It is the ultimate responsibility of the caregivers to
protect their children and as a gentle reminder from those of us
here who love all children, please never leave children
unattended.
If you
have any questions about our policy, please feel free
to contact us at
info@mymiraclebaby.com.
Need
help with sizing? Click here for children's clothing
Size Chart.
