MY MIRACLE BABY.COM, INC. STORE POLICIES

Serving More Than 22,000 Customers since 2001
The mission of My Miracle Baby.com, Inc. is to provide you with the highest quality children�s clothing and newborn baby gifts at prices that will bring you back again and again. We have been growing at a dramatic rate since we opened in 2001 and by 2003 incorporated. We stock approximately 2,500 quality items and do our very best to take excellent care of our customers! As a result of our commitment to customer care, we have one of the highest loyalty rates in the industry. Our goal is quite clear: Provide you with a simple and pleasing shopping experience. We do that by providing the ease of a large online web store with the comfort and convenience of your favorite local store.

Jump to My Miracle Baby.com, Inc.'s Return policy

 

Technical Difficulties/Glitches
Please notify us in you are having difficulty using the site, get an error message, encounter a "glitch" or broken link or just to tell us about a feature or function that needs improving. Reporting any of these, may entitle you to a discount on your next purchase.

 

Placing An Order
Orders may be placed on line 24 hours a day/7 days a week. You may also phone in an order to: 1-800-342-2509. Should you go to voicemail, please leave a message and your call will be returned as soon as we are able.

 
 

Contacting Us
Calls are answered during business hours: 10-4pm central standard time. Your call will be returned as quickly as possible. However, as a web-based company, the fastest way to reach us is via email at: customercare@mymiraclebaby.com.

Best Way to Reach My Miracle Baby.com, Inc.

Due to the tremendous volume of phone calls we receive, the fastest way of reaching us is via email.  Though we receive hundreds of emails every day, the benefit of a small to mid size company like ours, is that we treat each customer's request as if it were the only one we received. Please reach us at customercare@mymiraclebaby.com

 
 
 

Secure & Safe Shopping at My Miracle Baby.com
Shop with Confidence. My Miracle Baby continually scores 100% in safety and security with the Safe Shopping Network. All credit card information is encrypted and credit card #s cannot be viewed by employees. For details on the safe shopping network: Click Here 

 

Click here to go to My Miracle Baby


My Miracle Baby
Children�s Clothing & Gifts

The ultimate selection in baby, toddlers and children�s clothing at 40-70% off retail. Newborn gifts and baby shower gifts at similar savings. Our bargain bin is packed with clearance (bargain bin) items and our baby boutique features upscale ensembles.

Company Information:
Year Started: 2001 
Phone: (800) 342-2509
City/State: Nesconset, NY

 

About the Scoring
High quality web sites earn high scores because they are owned by business people who care about quality. The web sites listed in the Safe Shopping Network have been tested by us to help you decide which ones you should shop at. You can see each web site's scores by looking at the bars on the right side of each web site listing. Higher bars mean higher scores and higher scores mean these merchants are working hard to earn your trust. We take the trouble to test and score each web site for you. This provides you with objective information from an objective source:
Safe Shopping Network

 
 
 
My Miracle Baby Return Policy:  Updated 1/1/06
For the best shopping experience, please review our policies before making your purchase.  We strive to make your shopping experience a pleasant one and want you to be pleased and come back often. Your business is extremely valuable and we will always do our best to make sure you are tickled with your purchase. However, recent abuse of our former "no questions asked" return policy has forced us to be more stringent in our requirements.

Terms of Returns
While we very rarely encounter the need for customer returns, we do want to work with you to resolve any issue you may have. We accept items in their original and unused condition for refund or exchange within 30 days of the shipment date. Items must be in original packaging with all accessories and tags intact. Clothing must be unworn and unwashed with all tags attached. If an item has been worn or has been washed, it is not eligible for a return. Returns that do not meet this criteria will be sent back to the customer and a refund will not be issued.  Returns on suits and dresses are subject to a 15% restocking fee.

Orders for personalized and or custom made or handcrafted items cannot be canceled, returned, or exchanged under any circumstances. By placing your order on our site, you have agreed to our policies. Sorry but there are no exceptions to this policy.

Choosing Personalization
Choosing to personalize one of our products makes a great gift into a lasting one. We want to be sure that you are making the right choice and that you are happy with your purchase. Below is some information that will help you decide. Please keep in mind that personalized products cannot be returned.

Monogramming
A monogram is when the first letter of the last name is placed in the center and made larger than the other two letters. We ask that you write the initials as you would like them to be monogrammed. We will embroider the letters EXACTLY as you enter them so please double check to be sure the name is spelled correctly.

Embroidering Names
When choosing to embroider a child's name, simply enter the child's name the way you would like it to appear on the product. We will embroider the name with the first letter capitalized. It will be spelled exactly like you type it so double check to make sure that the name is spelled correctly.

The most important thing is to be sure to double check your choices before checking out. Personalized items cannot be returned so please be sure that your choices are correct!

Because each piece is personalized exactly to your specifications, please allow 1-2 weeks for delivery of personalized products.

Personalized items are not returnable under any circumstances.
Please order carefully and check the sizing. There are no refunds or exchanges on personalized items. Please double check the personalization because it will be done EXACTLY as you've provided it to us.

My Miracle Baby.com, Inc. does not pay for the cost of shipping on returns.

Time Frame
Returns must be received 30 days from the date of the order or 15 dates after shipment (based on tracking data) whichever is later. This allows time for backordered items that we did not have in stock and were shipped at a later date.

Commitment to our Loyal Customers
As you probably know, working with the public is rewarding but at times can be challenging. So I offer you a gentle suggestion: Treat us as you wish to be treated and we will do cartwheels for you!

Return Authorization Request
To request a return, please contact us for a return authorization number (RA). Please email us at: customercare@mymiraclebaby.com and include your name, your order # and reason for the return.  Once your return is approved a return authorization number will be e-mailed to you with detailed instructions for your return. Return shipping charges are to be paid by the customer. 

 
Sorry, but returns WILL NOT be accepted without a return authorization number.

Packing & Shipping Return Merchandise
Returns must be sent using a traceable method of shipping. We recommend using the USPS Postal Service with priority shipping and delivery confirmation. UPS and Fed ex offer similar services. To ensure full credit for your refund, please ship using a tracking # and be sure to protect the item so it arrives in new condition.  Returns on suits and dresses are subject to a 15% restocking fee.

Exchanges
We love to make an exchange for you or issue you a store credit. Let us know and we can do that for you quickly and easily.  The customer is responsible for all shipping charges.

Holiday Items
Holiday items are not refundable. Please check with customer service if you wish to make an exchange. Often we can work with you on exchanges for holiday items.

Restocking Fee
Items returned due to refusal of delivery are subject to a 15% restocking fee.  Items that are not returnable may be considered on a case by case basis.  A restocking fee will be imposed.

Payment of Refund

Refunds are made in the form of original payment OR via My Miracle Baby company check--at the discretion of Miracle Baby management.
 
Return Shipping Costs
If your return is approved, you will receive the full purchase price of your merchandise less the shipping costs. Sorry, but shipping costs are not refundable.  Naturally, if an error is made by My Miracle Baby we will gladly refund your shipping costs as well.
 
Sorry, but personalized Items, gift baskets, and gift sets are
not returnable under any circumstances.

Items Not Returnable
While most clothing items are returnable with no questions asked, there are some items that are not returnable under any circumstances.

  • Hair Accessories including hats, caps, bows and headbands.

  • Special Occasion Dresses (You are welcome to exchange sizes)

  • Boys Special Occasion Suits (You are welcome to exchange sizes)

  • Christmas, Easter and Halloween Gifts (please contact us for exceptions)

  • Halloween Costumes are not returnable.

  • Baby Gear including AR Pillows, Primo Bath tubs, potty seats.

  • Baby Gift Baskets and Gift Collections.

  • Blankets and Lovies.

  • Custom made or special orders.

  • Clearance (Bargain Bin) Items.

  • Feeding & Bath products.

All "Bargain Bin" and Clearance (Bargain Bin) items are final sales only.
 
All other products may be returned and are met with a 100% unconditional guarantee of the purchase price.  Thank you for your understanding and for your business!

 
 
 
Value

We do our best to make sure that our products represent quality and good value. The owner is a stickler for this because she wants to earn customers' trust and keep it. Similarly, we steer clear of hype in our copy writing. We will not try and oversell---we don't want our customers to be disappointed. It's even better if they're even more pleased with their purchase than they thought they'd be.

Satisfaction Guaranteed
We want to do more than meet your expectations�we want to exceed them! If you are not tickled with your purchase return it for a full refund of your purchase price.  We know there are web sites out there that are questionable. And we know that many eBay sellers have the "once it leaves my hands its not my responsibility" mentality. But we don't. It is our responsibility to ensure your satisfaction from the time you place your order until you have the merchandise in hand and are pleased. With the exception of the items listed that are not returnable, we offer a money back guarantee.

Cancellations Process
Most orders are processed immediately. Once an order has been processed, we are unable to cancel it.  Email us to find out the status of the order and we will do our very best to accommodate your request.  Unless you have received a "acknowledgement of cancellation" reply from us, your order has been processed and we are unable to cancel it.  Special orders and personalized items are not cancelable under any circumstances.

International Orders
For the protection of credit card holders as well as vendors, credit card issuers have increased security requirements for Internet orders. Additional information may be requested for processing International credit card orders, and additional time may be required to ensure a safe transaction.

Any applicable customs, duties, fees or taxes are the responsibility of the consignee in the destination country or the bill-to customer on the order.  Please do not request that we alter the value of the order with the USPS. This is against the law and the request cannot be honored.

We are unable to cancel international orders once they have been placed.

Returns for international orders items will not be accepted unless they are returned using a traceable and insurable method of shipping.

 

Shipping Time Frames
We ship "best way" via USPS Priority Mail, USPS Parcel Post or UPS. Standard shipping time for items in stock and not personalized is between 4-7 days. Please be sure to calculate in the time for the USPS to ship and delivery which is typically 2-4 days. Need it in a hurry? Let us know and we can upgrade your shipping to express for an additional charge. Just contact customer-care, let us know and we'll do the rest.

Shipping timeframes are not available on international orders. While orders are shipped airmail, there are too many variables including the postal service in the US, customs and the postal service in the other country for us to provide an accurate time frame. In general, please allow at least 2-4 weeks for delivery of your order.

Shipping Costs

US Order Total US 48 Lower States US Alaska & Hawaii,
APO/FPO
Canada
Shipping
International
Shipping
US Express Shipping
1-2 Days (If available)
$1.00 - $25.00 5.95 7.95 7.95 21.95 19.95
$25.01 - $50.00 6.95 8.95 9.95 24.95 21.95
$50.01 - $75.00 7.95 9.95 11.95 28.00 24.95
$75.01 - $100.00 9.95 11.95 12.95 32.00 28.00
$100.01 - $150.00 12.95 14.95 16.95 36.00 32.00
$150.01 - $200.00 14.95 18.00 18.95 39.50 36.00
$200.01 - $300.00 10% 12% 15% 20% 20%
$300.01+ 10% 12% 15% 25% 20%
 
USPS Express Mail
As a rule we do not experience issues with the delivery of orders.  However we do seem to come up against issues on occasion regarding express mail shipping. To be sure your expectations are met, please review the following when selecting express mail as your shipping option.

USPS Express Mail refers to the method by which we ship "express" packages. Time must be allowed for verifying and processing the order, pulling and packaging your merchandise and any other items you may have chosen including personalization or gift wrap. Some items cannot be shipped express mail under any circumstances. Some items that are custom or personalized may not have the option available. Out of stock items cannot be sent express. If you are not sure, please contact us and we can give you the latest information.

Express Shipping does not mean it will arrive tomorrow. My Miracle Baby.com ships USPS Express Mail when "express shipping" is chosen and paid for by the customer.  The order must be processed, pulled, packed and shipped. USPS Express mail typically is over-night shipping to major metro cities as determined by the US post office. If the package can not be delivered overnight, it will arrive in 2 days after it has left our facility. Whether it is 1 of 2 days, the USPS considers that express mail. We have no control or influence over how fast the package will arrive from when it leaves our facility. Packages are not shipped on Saturday, Sunday and holidays.

Although we  may "waive the signature requirement" your local postman--and not us--determines whether he can leave the package if there is no one to sign for it. If he chooses NOT to leave the package it is because he does not believe the location is secure.  Instead he will leave a notification which explains your options (re-delivered or pick up at post office). If you do not respond to this notice, the package will be returned to me. 2 and only 2 attempts will be made to deliver your express package by your postman.

If My Miracle Baby.com pays to have your package express mailed to you and it is not claimed, picked up or is otherwise returned to me for any reason, you will be responsible for the shipping charges. If the package needs to be reshipped you will also be responsible for those charges.

Express Shipping Fee Refund - Please be aware that express shipping charges are not refundable under any circumstances. We will ship your order out as quickly as possible but cannot and will not make guarantees for the postal service. Express shipping is an optional service and does not guarantee the arrival of any order. If your order is shipped express mail, you will be charged the express mail rate regardless of when the package arrives.

It seems when the customer needs the package the fastest and we rush to meet their needs, the terms and conditions of the USPS can sometimes frustrate both parties. We do our very best to get the package out the door as quickly as possible. Once it leaves though, we have as much power over its journey as you do.

Sending a Gift
When you wish to send a gift, just include the gift recipients "ship to" information on your order. We will automatically remove all pricing and paper work from the order.

We will wrap your gift for $2.95 additional. Please notify us when you checkout. Include your message and we�ll add a gift card at no additional charge. Don�t forget to add the recipient�s name, address and telephone number.

Privacy Policy

My Miracle Baby.com, Inc. PRIVACY STATEMENT

Information Collection and Use of Data
My Miracle Baby will not sell, share, or rent information obtained from this site. We value our customers privacy and our mailing list is kept strictly confidential.

My Miracle Baby offers several opportunities for visitors to register their account information as well as sign up for online mailings and online resources. Our customers may opt-in, opt-out or change preferences via a link in the footer of most email messages. These options are made available when you sign-up for our email lists and in email messages delivered from our company. Alternatively, you may email us at customercare@mymiraclebaby.com

Sharing and Usage
We will never share, sell, or rent your personal information with third parties. Period.

Use of Web Technologies 
The use of cookies-- a piece of information that our websites provide to your browser when you visit our sites--allows us to verify the login status of customers, maintain previously selected items in your shopping basket, track point of entry to point of registration for those users participating in our affiliate signup programs, and to track and measure the success of a particular marketing campaign by tracking the coupon codes used for a discount or promotion.  If a customer "disable cookies" items will not remain in your shopping cart and when you go to add the next item, the first one will no longer be in the basket.

You are welcome to place your order by phone by calling 800-342-2509 and leaving your name, phone number and the best time to reach you. You may also fax your order or send it by mail using this form

Please fax it to 1-800-342-2509 OR send it by US mail to: My Miracle Baby, PO Box 789, Nesconset NY 11767. Please be sure to add the appropriate shipping charges which are outlined here

We Want to Protect Our Tiniest Customers
If you are in the market for children's clothing and accessories, please take a minute to educate yourself about products that have been recalled by the U.S. Consumer Product Safety Commission by clicking here.

This information is provided for all listings in this category, and it in no way implies anything about the children's clothing we offer at My Miracle Baby.com, Inc. or any other product sold through our site. It is the ultimate responsibility of the caregivers to protect their children and as a gentle reminder from those of us here who love all children, please never leave children unattended.

If you have any questions about our policy, please feel free to contact us at info@mymiraclebaby.com.

Need help with sizing? Click here for children's clothing Size Chart.

 

 
 
Last updated September 3, 2007